Privacy Policy

1. Introduction

stargroveae ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Thai massage services in Zhongli, Taiwan.

By using our services or website, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Health information relevant to massage therapy (medical history, areas of concern, contraindications)
• Appointment scheduling details and preferences
• Payment information processed through secure third-party processors
• Communication history with our practitioners and staff

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our Thai massage services safely and effectively
• To communicate with you about appointments, services, and inquiries
• To maintain health and session records for continuity of care
• To process payments and manage billing
• To improve our services and understand client needs
• To send service-related communications and, with your consent, promotional materials
• To comply with legal obligations and protect our rights
• To analyze website usage and improve user experience

4. Legal Basis for Processing

We process your personal information based on:

• Contract: Processing necessary to provide massage services you've requested
• Consent: Where you have given explicit permission for specific uses
• Legitimate Interest: To operate our business, improve services, and communicate with clients
• Legal Obligation: To comply with applicable laws and regulations in Taiwan

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, appointment scheduling systems, email service providers (all bound by confidentiality agreements)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, sale, or transfer of business assets
• With Your Consent: When you explicitly authorize sharing with third parties

We never share health information without your explicit consent except as required by Taiwan law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure storage of physical health records in locked cabinets
• Encrypted transmission of data through our website
• Access controls limiting who can view client information
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Secure disposal of records when no longer needed

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot absolutely guarantee security but continuously work to maintain high standards.

7. Data Retention

We retain your personal information for:

• Health Records: 7 years from last session, as required by Taiwan healthcare regulations
• Financial Records: 5 years for tax and accounting purposes
• Marketing Consent: Until you withdraw consent or after 2 years of inactivity
• Website Analytics: 26 months maximum

After these periods, we securely delete or anonymize your information unless we have a legitimate reason to retain it.

8. Your Rights

Under Taiwan's Personal Information Protection Act, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your information in certain circumstances
• Restriction: Limit how we process your information
• Data Portability: Receive your information in a structured, commonly used format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request. Some requests may require verification of your identity for security purposes.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. For detailed information about our cookie usage, please see our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie management tool.

10. Third-Party Links

Our website may contain links to third-party websites (such as payment processors or social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 without parental consent. If you believe we have collected information from a minor, please contact us immediately at [email protected].

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to clients with active accounts
• Displaying a notice on our website for 30 days following the update

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

We strive to respond to all inquiries within 5 business days.